Our goal is to make you happy and satisfied with your purchase. If any of your purchased products does not meet your expectations, we will be glad to issue a refund or exchange it if:
1. It has not passed 30 days since the arrival date of your item(s).
2. The product has not been used or opened from its original packaging
3. You received the product, not in its original form, and found it to be damaged, torn, broken, or in a form that's not able to be used or consumed. Please take a picture of it and send it to info@duacoffeedc.com. If the specific product is available and in stock, we will be happy to send a new one at no cost to you.
Please forward all requests for refunds or exchanges through email at info@duacoffeedc.com, and kindly allow a maximum of 24 hours for our team to respond. We always look forward to being of assistance should there be any issues with our products. Thank you.
